What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They went above and beyond for me. when I arrived for my appointment I started coughing and couldn’t catch my breath. I react to scents and the smell of strong perfumes in the waiting room set off an asthma event.. The staff gave me a drink of water and hot...

Millie Moore, on Google

Dan is always friendly, and provides quality service. One of my hearing aids didn't work any longer. Dan sent it away for repair, in 2 weeks a replacement was returned. I was able to get an appointment right away to have the replaced hearing aid set up and fitted!

Charles French, on Google

The office atmosphere is great walked in yesterday they had beautiful potted flowers really made it feel like spring .Dan really listens to your concerns and does his best to make sure you're hearing your best and Lee is very accommodating when it comes to appointments and rearranging for your...

kate, on Google

Very clean facility. Staff friendly and professional. I arrived a little early, and they took me right away. I would highly recommend Dan and Lee. Great work.

Susan Salisbury, on Google

I had a really great experience with Dan he was very professional and very descriptive in the findings from my hearing tests so I could understand what kind of hearing aide would best suit my needs. Dan is very knowledgeable with his work. He made me feel comfortable and not...

Laurel Northup, on Google

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